Pets at Home COO steps down as retailer reshapes management team
// Pets at Home retail COO leaves the company after almost four years
// His departure sparked an overhaul of the leadership team around his omnichannel companion animal care goals.
Pets at Home COO David Robinson has stepped down, prompting new CEO Lyssa McGowan to reshape her leadership team around her omnichannel goals.
Robinson, who held senior roles at companies including Dixons, Argos and Homebase before moving to Pets at Home in 2019, led major change projects during her time at the retailer.
He led Pets at Home’s digital transformation, built a new fulfillment center, and spearheaded its recent “we’re better with pets” brand campaign.
Robinson, who is leaving the company amicably and appears to be looking for new opportunities, said he was proud of the “tremendous amount” achieved since joining Pets at Home.
“From transforming the business into a true omnichannel operation, to achieving record sales and profits, to meeting the challenges posed by the pandemic, we’ve made great strides all of which have been made possible by being part of such a brilliant team,” he said.
“Pets at Home is a truly unique company, and I will watch it with great pride as it continues to go from strength to strength.”
CEO of Pets at Home Lyssa McGowan, who took over the company in June, is reshaping her leadership team after Robinson’s departure as she strives to deliver a “joint omnichannel pet care experience”.
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In an internal memo seen by Retail Gazette, McGowan told staff he was recruiting for a new role as director of consumer affairs, responsible for the overall customer value proposition, brand marketing and positioning, digital transformation, growth strategy and adjacencies, and innovative new pet care formats.
Meanwhile, Chief Commercial Officer Lisa Miao, who joined Morrisons in 2015, has been promoted to the role of redefined COO for Retail, which will focus on world-class execution in commerce, merchandising and customer management. categories, supply chain, distribution, stores and online operations, service delivery and support to front line colleagues.
The Director of Consumer Affairs and COO Retail will work closely with COO for Veterinarians Louise Stonier, holding shared and individual KPIs, to form a single, streamlined leadership team.
McGowan told staff: “This is an incredible company and our renewed leadership structure, coupled with an emboldened customer focus, will support and help us achieve our ambitions…and continue to improve the lives of pets and pets. people who love them.”
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